Refund Policy

RETURN & REFUND POLICY
Last Updated: September 5, 2026 

Thank you for shopping at JANDRAH (store.jandrah.com). We want you to be completely satisfied with your purchase. However, due to the intimate, personal care, and hygienic nature of our skincare products, we must enforce a strict return and refund policy to ensure the health and safety of all our customers. 

  1. 30-DAY RETURN WINDOW
    We accept returns on eligible products within thirty (30) days from the date of delivery. To be eligible for a return, your item must meet the following criteria: 
  • The product must be completely unused, unopened, and in its original packaging. 
  • The safety seals, plastic wraps, and protective caps must be intact and unbroken. 
  • You must provide a valid proof of purchase or order number. 
  1. NON-RETURNABLE ITEMS
    For health, safety, and hygiene regulations in the United States, we cannot accept returns or offer refunds for: 
  • Any product that has been opened, unsealed, or used. 
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error. 
  1. DAMAGED, DEFECTIVE, OR WRONG ITEMS
    If you received a damaged, defective, or incorrect product, we sincerely apologize. We will fix this immediately at no extra cost to you. 
  • Please inspect your order upon delivery and contact us within 48 hours of receipt. 
  • Email us at support@jandrah.com with your order number and clear photographs of the damaged product and its packaging. 
  • Once verified, we will send you a replacement product or issue a full refund immediately. 
  1. RETURN SHIPPING COSTS 
  • For standard returns (change of mind/unused items), the customer is responsible for paying all return shipping fees. Shipping costs are non-refundable. 
  • We highly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. 
  • If the return is due to our mistake (damaged or wrong item), JANDRAH will cover all return shipping costs. 
  1. REFUND PROCESS 
  • Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item and approve or reject your refund based on its condition. 
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 5-7 business days. 
  1. CONTACT US
    If you have any questions about our Return and Refund Policy, please contact our customer support team:
    Email: support@jandrah.com